Shop with Confidence at Motorcycle Parts and Spares Limited
At Motorcycle Parts and Spares Limited, we want you to be completely satisfied with every purchase. If for any reason you’re not happy with a product, our Returns & Refund Policy is designed to make the process simple, transparent, and fair.
1. Eligibility for Returns
You can return most items purchased from our website within 14 days of delivery, provided that:
The item is unused, uninstalled, and in its original packaging.
All components, labels, and accessories are included.
Proof of purchase (order confirmation or invoice) is provided.
Please note that custom orders, electrical components, and special-order engine parts are non-returnable unless they arrive faulty or damaged.
2. How to Initiate a Return
To start the return process:
Contact our Returns Department at info@motorcyclepartsandspare.com with your order number and reason for return.
Our team will review your request and provide a Return Authorization Number (RAN) and the appropriate return address (UK or US warehouse).
Securely package the item and include your RAN inside the parcel.
Ship the item using a tracked courier service. Customers are responsible for return shipping costs unless the item was defective or incorrectly supplied.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your parcel.
We will arrange for a replacement or full refund, including the cost of return shipping.
To help us process your claim quickly, please include:
Clear photos of the item and packaging
Your order number and description of the issue
4. Refunds
Once your return is received and inspected, we’ll send you an email confirmation.
Approved refunds will be issued within 5–10 business days via your original payment method.
If your refund has not appeared after this time, please check with your payment provider or contact our support team at info@motorcyclepartsandspare.com
5. Exchanges
We are happy to offer exchanges for compatible parts.
If you ordered the wrong size, model, or fitment, contact our sales team at info@motorcyclepartsandspare.com and we’ll help arrange an exchange for the correct product.
6. International Returns
For customers outside the UK and USA, international returns are accepted.
Please ensure that all customs documentation clearly marks the item as “Returned Goods” to avoid additional import charges.
7. Warranty Claims
Many of our products come with manufacturer warranties. If your part develops a fault within the warranty period, please contact us with:
Proof of purchase
Product serial or batch number
Details of the issue
We’ll assist you in processing the warranty claim with the manufacturer or arrange a suitable replacement.
8. Contact Our Returns Department
Email: info@motorcyclepartsandspare.com
Phone (UK): +44 (0)1302-XXXXXX
Phone (USA): +1 (314)-XXXXXX
Motorcycle Parts and Spares Limited
Corner Cottage High Street,
Campsall, Doncaster, DN6 9AG, United Kingdom
Company Registration Number: 11230208
Our Promise:
We value your trust and satisfaction. Every return, refund, and replacement is handled with honesty, fairness, and speed, ensuring you continue to shop with confidence.